We’re committed to protecting your personal privacy.
Future Rent Pty Ltd ACN 615 091 882 and any of its subsidiaries and related entities (Futurerent) understands the importance of protecting the privacy of an individual’s personal information. This statement sets out how Futurerent aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Futurerent and the way Futurerent collects, holds, uses and discloses your personal information, including credit related personal information. In handling your personal information, Futurerent will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the 13 Australian Privacy Principles in the Privacy Act. This policy statement may be updated from time to time.
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of its services, Futurerent may collect your personal information. Generally, the kinds of personal information Future Rent collects are:
Generally, Futurerent collects your personal information directly from you, through the completion of a manual or online form, an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of the Futurerent website. There may be occasions when Futurerent collects your personal information from other sources such as:
Generally, Futurerent will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you or with your authorisation.
Futurerent collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
Futurerent may also use your personal information for purposes related to the above purposes and for which you would reasonably expect Futurerent to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information is used or disclosed, Futurerent takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Futurerent. However, without certain information from you, Futurerent may not be able to provide its products and/or services to you.
Futurerent discloses your personal information for the purpose for which Futurerent collects it. That is, generally, Futurerent will only disclose your personal information for a purpose set out at paragraph 4. This may include disclosing your personal information to:
Futurerent may also disclose your personal information, including your credit related personal information, to lenders, credit providers and the credit reporting body, Equifax (contactable on the details set out below).
Futurerent’s disclosures of your personal information to third parties are on a confidential basis or otherwise in accordance with law. Futurerent may also disclose your personal information with your consent or if disclosure is required or authorised by law
Equifax can be contacted via its website at: https://www.equifax.com.au/contact
Equifax’s policy on its management of credit related personal information can be accessed through its website at: https://www.equifax.com.au/creditreporting-policy.
Futurerent may disclose personal information, including credit related personal information, to overseas recipients (for example, investors and financiers) in order to provide its services to you. Recipients of such disclosures may be located in various locations from time to time.
Overseas recipients may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, Futurerent takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
If you have any queries or objections to such disclosures or would like to be advised of the locations of such overseas disclosures, please contact Futurerent’s Privacy Compliance Officer on the details set out in paragraph 12.
Futurerent may use and disclose your personal information in order to inform you of products and services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Futurerent via the contact details set out in paragraph 12 or through any opt-out mechanism contained in a marketing communication to you.
Futurerent takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Futurerent holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff and Futurerent shreds unwanted hard copy documents.
Futurerent will destroy or de-identify personal information in circumstances where it is no longer required, unless Futurerent is otherwise required or authorised by law to retain the information.
Futurerent takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. You may access and seek correction of your personal information that is collected and held by Future Rent. If at any time you would like to access or correct the personal information that Futurerent holds about you, or you would like more information on Futurerent’s approach to privacy, please visit www.futurerent. com.au, sign in and click on ‘edit’ my details or contact Futurerent’s Privacy Compliance Officer on the details set out in paragraph 12 below. Futurerent will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
Futurerent will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If Futurerent refuses your request to access or correct your personal information, Futurerent will provide you with written reasons for the refusal. Futurerent will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Futurerent.
If you are dissatisfied with Futurerent’s refusal to grant access to, or correct, your personal information including credit related personal information, you may make a complaint to the Office of the Australian Information Commissioner
When accessing Futurerent’s website, Futurerent uses ‘cookies’ to store a log file which is retained for technical and statistical purposes only. The information collected is not personal information and, to the extent any personal information is collected, it is de-identified prior to being analysed for the technical and statistical purposes. Cookies are a feature of your Internet browser that you can disable at any time.
Futurerent may also use external service providers to track the traffic and usage on Futurerent’s user platform for Australian users only. We will use this information to help better inform our marketing and messaging through online advertising.
Futurerent proposes to send you notices and other documents in connection with your dealings with us (Electronic Communication) by email, text or by the member log-in area via our web site
We will make all documents related to our services available for a reasonable period of time in the customers log-in area on our website for retrieval by you, or we will send you such documents by e-mail or other form of electronic communication.
If the information is displayed in the customers log-in area, we will promptly send you an e-mail or other form of electronic communication to the e-mail address nominated notifying you that information is available for retrieval from our website and notify you of the nature of that information.
As the user of our services, you must regularly check your nominated e-mail inbox for notices.
For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications, please contact Future Rent’s Privacy Compliance Officer at firstname.lastname@example.org.
Please direct all privacy complaints to Futurerent’s Privacy Compliance Officer. At all times, privacy complaints: